Returns & Refund Policy

Returns & Refund Policy

At ZASHPAL, customer satisfaction is our priority. We strive to provide a smooth and transparent return and refund experience. Please read the following guidelines carefully before requesting a return or refund.

Returns Eligibility

Products may be eligible for return if they meet the following conditions:

• Item is unused and unwashed
• Product is in its original condition
• Original tags and packaging are intact
• Return request is submitted within the applicable return period

Returns that do not meet these requirements may not be approved.

Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

• Items damaged after delivery due to misuse or improper handling
• Products returned without original tags or packaging
• Hygiene-sensitive products, where applicable
• Products marked as non-returnable
• Items purchased under special sale or promotional conditions

Refund Process

Once the returned product is received and inspected, eligible refunds will be processed according to our refund guidelines.

Refund processing times may vary depending on the payment method and banking provider.

Exchange Policy

Exchanges may be offered based on product availability, stock status, and applicable store policies at the time of the request.

Return Approval

All return and exchange requests are subject to review, verification, and approval by ZASHPAL.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with relevant details so that we can assist you promptly.

Need Assistance?

For return, exchange, or refund-related support, please contact us:

• Phone: 9046004952
• WhatsApp: 9046004953
• Email: Helpdesk@zashpal.com

Store Locations

• Forbesganj
• Supaul
• Raniganj

Thank you for shopping with ZASHPAL. We appreciate your trust and look forward to serving you again.

ZASHPAL – Premium Family Fashion for Every Generation.