Refund policy

Returns & Refund Policy

At ZASHPAL, customer satisfaction is important to us. Please read our return and refund guidelines carefully.

Returns Eligibility

Products may be eligible for return if:

• Item is unused, unwashed, and in original condition

• Original tags and packaging are intact

• Return request is raised within 7 days of delivery

Non-Returnable Items

Certain items may not be eligible for return or exchange due to hygiene reasons, damage after delivery, customization, or special sale conditions.

Refund Process

Once the returned product is received and inspected, eligible refunds will be processed through the original payment method or another approved method, as applicable.

Refund processing times may vary depending on the payment provider or banking institution.

Exchange Policy

Exchanges may be allowed depending on product availability and store policy.

Exchanges are subject to review and approval by ZASHPAL.

Return Approval

All return and refund requests are subject to product verification and approval by ZASHPAL.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photographs for assistance.

Contact Us

For return or refund-related support:

• Phone / WhatsApp: 9046004952 / 9046004953

• Email: Helpdesk@zashpal.com

Store Locations

• Forbesganj

• Supaul

• Raniganj

Thank you for shopping with ZASHPAL – Premium Family Fashion for Every You.