Refund policy

RETURNS & REFUND POLICY

At ZASHPAL (Zashpal Arcade LLP), customer satisfaction is important to us. We strive to provide quality products and a seamless shopping experience. This Returns & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By purchasing from ZASHPAL, you agree to the terms outlined below.

1. Eligibility for Returns & Exchanges

Products may be eligible for return or exchange if:

  • The product received is damaged, defective, or incorrect.

  • The product is unused, unwashed, unworn, and in its original condition.

  • Original tags, labels, packaging, invoices, and accessories are intact.

  • The return or exchange request is submitted within the applicable return period.

ZASHPAL reserves the right to inspect returned products before approving any return, exchange, or refund request.

2. Return & Exchange Window

Customers may request a return or exchange within 7 days from the date of delivery or purchase, unless otherwise specified for a particular product or promotion.

Requests submitted after the applicable period may not be accepted.

3. Non-Returnable & Non-Exchangeable Items

For hygiene, safety, or promotional reasons, the following items may not be eligible for return, exchange, or refund:

  • Innerwear and undergarments

  • Socks and hosiery

  • Personal care products

  • Gift cards and vouchers

  • Customized or personalized products

  • Clearance, liquidation, or final-sale items

  • Products marked as "Non-Returnable"

  • Products damaged due to misuse, negligence, or improper handling by the customer

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving the order.

To help us process your request, you may be asked to provide:

  • Order number

  • Product photographs

  • Packaging photographs

  • Description of the issue

Upon verification, we may offer:

  • Replacement of the product

  • Exchange for another product

  • Store credit

  • Refund, where applicable

5. Exchange Policy

Eligible products may be exchanged for:

  • Different size

  • Different color (subject to availability)

  • Alternative product of equal or higher value (price difference payable by customer)

Exchange approval is subject to stock availability.

6. Refund Policy

Refunds may be approved in circumstances including:

  • Order cancellation approved by ZASHPAL

  • Product unavailable after order placement

  • Verified damaged or defective products

  • Incorrect products delivered

  • Other situations approved by ZASHPAL

Refunds will generally be processed using the original payment method wherever possible.

7. Refund Processing Time

Once approved, refunds are typically processed within 7–14 business days, depending on:

  • Payment provider processing timelines

  • Banking systems

  • Card issuer policies

  • UPI or wallet provider processing times

Actual credit timelines may vary and are beyond ZASHPAL's direct control.

8. Order Cancellation

Orders may be cancelled before dispatch by contacting customer support.

Once an order has been dispatched, it may not be eligible for cancellation and may instead be subject to applicable return or exchange policies.

ZASHPAL reserves the right to cancel any order due to:

  • Pricing errors

  • Product unavailability

  • Suspected fraud

  • Regulatory or legal requirements

  • Technical issues affecting order processing

In such cases, any eligible payment received will be refunded.

9. Return Shipping

Where a return is approved due to a damaged, defective, or incorrect product, ZASHPAL may arrange return pickup or bear applicable return shipping costs.

For other approved returns or exchanges, customers may be responsible for shipping costs unless otherwise specified.

10. Store Purchases

Products purchased from a physical ZASHPAL store may be subject to store-specific return or exchange procedures.

Customers are advised to retain their purchase invoice or receipt for any return or exchange request.

11. Right to Refuse Returns

ZASHPAL reserves the right to reject return, exchange, or refund requests where:

  • Products show signs of use, washing, alteration, or damage after delivery.

  • Tags, labels, packaging, or accessories are missing.

  • Return requests are made outside the permitted period.

  • Fraudulent, abusive, or suspicious activity is detected.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ZASHPAL's liability for any claim relating to a product shall be limited to the amount paid by the customer for the affected product.

13. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect operational, legal, or business changes.

Any updates will be posted on this page together with the revised "Last Updated" date.

14. Contact Us

For any return, exchange, cancellation, or refund-related queries, please contact:

ZASHPAL (Zashpal Arcade LLP)

Phone / WhatsApp: +91 9046004952 / +91 9046004953

Email: helpdesk@zashpal.com

Store Locations: Forbesganj | Supaul | Raniganj

By purchasing products from ZASHPAL, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.

ZASHPAL – Premium Family Fashion for Every You.