Terms of service

TERMS OF SERVICE

Welcome to ZASHPAL. These Terms of Service ("Terms") govern your access to and use of the websites, retail stores, mobile services, applications, communication channels, products, and services operated by Zashpal Arcade LLP under the ZASHPAL brand.

By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of our Services.

1. About ZASHPAL

Business Name: Zashpal Arcade LLP

Brand Name: ZASHPAL

ZASHPAL operates retail stores, e-commerce platforms, customer engagement programs, and related services for the sale of fashion, apparel, accessories, lifestyle products, and related offerings.

2. Acceptance of Terms

By using our Services, you represent and warrant that:

  • You are legally capable of entering into a binding agreement.

  • You will comply with all applicable laws and regulations.

  • Any information provided by you is accurate and complete.

  • You will use the Services only for lawful purposes.

If you are under the age of 18, you may use the Services only under the supervision of a parent or legal guardian.

3. Account Registration

Certain features may require you to create an account.

You agree to:

  • Provide accurate and current information.

  • Maintain the security of your login credentials.

  • Notify us of any unauthorized use of your account.

  • Accept responsibility for activities occurring under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products & Availability

We strive to display products, descriptions, pricing, colors, and availability accurately. However:

  • Product availability may change without notice.

  • Colors may appear differently depending on device settings.

  • Product images are for illustrative purposes and may vary slightly from the actual product.

  • We do not guarantee that all product descriptions, pricing, or content will always be error-free.

We reserve the right to modify, discontinue, or limit the availability of products at any time.

5. Pricing & Payments

All prices displayed are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

By placing an order, you agree to pay all applicable charges, including:

  • Product price

  • Applicable taxes

  • Shipping charges

  • Handling fees (if applicable)

Payments are processed through authorized third-party payment providers.

ZASHPAL does not store complete debit card numbers, credit card numbers, CVV details, UPI PINs, or banking passwords.

6. Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel orders.

  • Limit quantities purchased.

  • Verify customer information before processing orders.

  • Reject orders suspected of fraud, abuse, unauthorized resale, or unlawful activity.

An order is considered accepted only after confirmation and successful processing by ZASHPAL.

7. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

  • Location

  • Logistics constraints

  • Weather conditions

  • Public holidays

  • Operational factors beyond our control

While we strive for timely delivery, we do not guarantee delivery within a specific timeframe unless explicitly stated.

Risk of loss and ownership generally transfer to the customer upon delivery.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Returns & Refund Policy, which forms part of these Terms.

Customers are encouraged to review that policy before making a purchase.

9. Promotions, Coupons & Offers

Promotional offers, coupons, discounts, loyalty rewards, and campaigns may be subject to separate terms and conditions.

Unless otherwise stated:

  • Offers cannot be combined.

  • Offers have limited validity periods.

  • Offers have no cash value.

  • Offers may be modified, suspended, or withdrawn at any time.

ZASHPAL reserves the right to cancel promotional benefits obtained through misuse, fraud, or technical errors.

10. Communications Consent

By creating an account, placing an order, subscribing to updates, participating in promotions, or providing your contact information, you consent to receive communications from ZASHPAL, including:

  • Order updates

  • Delivery notifications

  • Account alerts

  • OTP authentication messages

  • Customer support communications

  • Promotional offers

  • Marketing campaigns

  • Loyalty program updates

Communications may be sent through:

  • SMS

  • RCS Messaging

  • WhatsApp

  • Email

  • Phone Calls

  • Push Notifications

  • Other legally permitted channels

You may opt out of promotional communications at any time; however, transactional and service-related communications may still be sent when necessary.

11. Intellectual Property

All content available through the Services, including but not limited to:

  • Logos

  • Trademarks

  • Brand names

  • Designs

  • Images

  • Graphics

  • Videos

  • Product content

  • Website content

  • Software and technology

is owned by or licensed to ZASHPAL and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

12. User Conduct

You agree not to:

  • Violate any law or regulation.

  • Interfere with the operation of the Services.

  • Upload malicious software or harmful code.

  • Attempt unauthorized access to systems or accounts.

  • Engage in fraudulent activity.

  • Use the Services in a manner that harms ZASHPAL or other users.

We reserve the right to restrict or terminate access for violations of these Terms.

13. User Content

If you submit reviews, comments, feedback, suggestions, images, testimonials, or other content, you grant ZASHPAL a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute such content for business, marketing, and operational purposes.

You represent that you own or have the necessary rights to submit such content.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Services, products, and content are provided on an "as is" and "as available" basis.

ZASHPAL makes no express or implied warranties regarding:

  • Availability of Services

  • Accuracy of content

  • Uninterrupted operation

  • Fitness for a particular purpose

  • Non-infringement

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

15. Limitation of Liability

To the maximum extent permitted by law, ZASHPAL, its partners, employees, directors, affiliates, suppliers, and service providers shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Loss of business opportunities

  • Service interruptions

Our total liability relating to any claim shall not exceed the amount paid by the customer for the relevant product or service giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless ZASHPAL, its affiliates, directors, employees, partners, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your use of the Services

  • Your violation of these Terms

  • Your violation of applicable laws

  • Your infringement of any third-party rights

17. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

18. Force Majeure

ZASHPAL shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government actions

  • Strikes

  • Power failures

  • Internet disruptions

  • Logistics interruptions

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over Forbesganj, Bihar, India.

20. Changes to Terms

We may update these Terms from time to time.

Changes become effective upon posting on our website or Services. Continued use of the Services after updates constitutes acceptance of the revised Terms.

21. Contact Us

For questions regarding these Terms, please contact:

ZASHPAL (Zashpal Arcade LLP)

Phone / WhatsApp: +91 9046004952 / +91 9046004953

Email: helpdesk@zashpal.com

Store Locations: Forbesganj | Supaul | Raniganj

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

ZASHPAL – Premium Family Fashion for Every You.