Privacy policy

PRIVACY POLICY

At ZASHPAL (Zashpal Arcade LLP), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, shop at our stores, place orders, communicate with us, participate in promotions, or otherwise interact with our products and services.

By accessing or using our website, mobile services, retail stores, communication channels, or related platforms (collectively, the "Services"), you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. About Us

Business Name: Zashpal Arcade LLP
Brand Name: ZASHPAL

ZASHPAL operates retail stores, e-commerce platforms, customer engagement programs, and related services offering fashion, apparel, accessories, lifestyle products, and customer support solutions.

2. Information We Collect

We may collect information directly from you, automatically through your use of our Services, or from trusted third-party service providers.

A. Personal Information

We may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • City, State, Postal Code, and Country

  • Date of Birth (where voluntarily provided)

  • Gender (where voluntarily provided)

  • Profile information provided by you

B. Information You Voluntarily Provide

We may collect information that you voluntarily provide when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to newsletters or promotional updates

  • Participate in contests, surveys, giveaways, or promotional campaigns

  • Submit reviews, feedback, testimonials, or inquiries

  • Interact with us through social media or messaging platforms

C. Account Information

  • Login credentials

  • Encrypted passwords

  • Account settings and preferences

  • Wishlist information

  • Loyalty or rewards program information

D. Order & Transaction Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery details

  • Return and exchange records

  • Coupons and promotional redemptions

  • Customer service interactions relating to orders

E. Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete debit card numbers, credit card numbers, CVV details, UPI PINs, banking passwords, or other sensitive payment credentials on our servers.

F. Messaging & Communication Data

When you communicate with us or interact with our messaging services, we may collect:

  • Mobile number

  • Email address

  • Communication preferences

  • Consent records and timestamps

  • Source of consent collection

  • Message delivery information

  • Open rates and click activity

  • Customer responses

  • Customer support communications

  • Opt-in and opt-out records

G. Device, Technical & Usage Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Network Information

  • Website Usage Information

  • Referring Pages

  • Device Identifiers

  • Approximate Location Information (where permitted)

  • Cookies and Tracking Technologies

3. Consent for Communications

By creating an account, placing an order, subscribing to updates, participating in promotions, submitting your contact information, interacting with our Services, or otherwise engaging with us, you expressly consent to receive communications from ZASHPAL.

These communications may include:

  • Order Confirmations

  • Delivery Updates

  • Return and Refund Notifications

  • Service Announcements

  • Account Alerts

  • Security Notifications

  • OTP and Authentication Messages

  • Customer Support Communications

  • Loyalty Program Updates

  • Promotional Offers

  • Marketing Campaigns

  • Product Recommendations

  • Event and Store Announcements

Communications may be delivered through:

  • SMS

  • RCS Messaging

  • WhatsApp

  • Email

  • Phone Calls

  • Push Notifications

  • In-App Notifications

  • Other legally permitted communication channels

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Please note that opting out of marketing communications does not affect transactional, service-related, security, legal, or account-related communications that are necessary for providing our Services.

4. How We Use Your Information

We use your information for legitimate business purposes, including:

Order Fulfillment

  • Processing and fulfilling orders

  • Managing deliveries

  • Handling returns and exchanges

  • Issuing invoices and receipts

Customer Service

  • Responding to inquiries

  • Resolving complaints

  • Providing after-sales support

Account Management

  • Creating and maintaining customer accounts

  • Managing preferences and subscriptions

  • Administering loyalty programs

Communication

  • Sending order updates

  • Delivering OTPs and verification messages

  • Providing service notifications

  • Managing customer communications

Marketing & Promotions

  • Sending promotional offers

  • Providing information about products and collections

  • Conducting surveys and feedback programs

  • Measuring campaign effectiveness

Personalization

  • Improving shopping experiences

  • Recommending products and services

  • Customizing website content

Analytics & Business Operations

  • Monitoring website performance

  • Understanding customer preferences

  • Improving products, services, and operations

Security & Fraud Prevention

  • Verifying identities

  • Detecting suspicious activity

  • Preventing fraud, abuse, and misuse

Legal & Regulatory Compliance

  • Complying with applicable laws

  • Responding to legal requests

  • Maintaining required records

5. Cookies & Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Remember your preferences

  • Maintain login sessions

  • Improve website functionality

  • Analyze traffic and performance

  • Personalize content and recommendations

  • Deliver relevant advertising and promotions

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Some web browsers provide a "Do Not Track" feature. Because there is currently no universally accepted standard for responding to such signals, our Services may not respond to Do Not Track requests.

6. How We Share Information

We do not sell your personal information.

We may share information with:

Service Providers

  • Payment gateways

  • Logistics and delivery partners

  • Cloud hosting providers

  • Technology vendors

  • Customer support platforms

  • Analytics providers

Communication & Marketing Partners

  • SMS providers

  • RCS messaging providers

  • WhatsApp Business service providers

  • Email service providers

  • Advertising and marketing partners

Legal Authorities

Where required by law, regulation, court order, government authority, or legal process.

Business Transactions

In connection with mergers, acquisitions, investments, restructuring, financing transactions, or sale of business assets.

7. Data Security

We implement reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services

  • Fulfill contractual obligations

  • Maintain business records

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and business requirements.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your information

  • Request deletion of personal information

  • Withdraw marketing consent

  • Request details regarding the processing of your information

  • Raise concerns regarding privacy practices

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our Services are not directed toward individuals under the age of 18.

If you are under 18 years of age, you should use our Services only with the involvement and supervision of a parent or legal guardian.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to remove such information.

11. Third-Party Websites & Services

Our Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, policies, or security of third-party services. We encourage users to review the privacy policies of those third parties before sharing personal information.

12. International Data Transfers

Your information may be processed, stored, or transferred to locations outside your state, province, or country where our service providers or business partners operate.

Where required by applicable law, we will implement appropriate safeguards for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any modifications will be posted on this page together with the revised "Last Updated" date. Continued use of our Services after such updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For questions, requests, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

ZASHPAL (Zashpal Arcade LLP)

Phone / WhatsApp: +91 9046004952 / +91 9046004953

Email: helpdesk@zashpal.com

Store Locations: Forbesganj | Supaul | Raniganj

By using our Services, website, stores, products, and communication channels, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

ZASHPAL – Premium Family Fashion for Every You.